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Docuware Web Client Settings Error 'ClientProtocolManagers are not specified'

posted Mar 5, 2020, 2:36 PM by CP Williams   [ updated Mar 5, 2020, 2:36 PM ]

WebClient Settings does not open but displays a message box that reads:

Error in login with token: ClientProtocolManagers are not specified

 

Fix try by  

Going to DocuWare and Modules directory.
Right Click the DocuWare.Settings.msi file then click on "repair". 

This SHOULD fix it but in rare cases there may be something wrong with the settings files.

NOTE
The problem is NOT repairable by uninstalling and reinstalling the programs and settings because the actual settings are saved even when you uninstall. 

YOU MUST USE REPAIR to fix the issue, reinstall does not fix this issue.

The selected directory is already watched by another import configuration From Docuware Knowledgebase KBA-35847

posted Dec 30, 2019, 12:56 PM by CP Williams

https://support.docuware.com/en-us/knowledgebase/article/KBA-35847

This has been an issue that we have encountered a number of times. The above is the link to Docuware's answer and below is a combination of Docuware advice and our own. 

Issue:
When attempting to create an import configuration in the DocuWare Desktop Apps, the following error occurs when you select the directory you want to monitor:
"The selected directory is already watched by another import configuration"


 

Solution:
This error occurs if another DocuWare user or another Windows user already has an import configuration on the same client that uses the same directory.
There are several ways to fix this problem.
The simplest way would be to login as the Windows user / DocuWare user, which currently uses the directory, and to change the directory or even remove the hole import-configuration.

If the user login is not available and you are using Docuware 6.7 (and others before 6.10) we have used this technique to remove the issues.
We do not support this and only do this if you are capable of undoing your work if it does not work for you. :We only provide this as reference information and not as an approved solution.

If you are like most of my clients, the computer was being used by someone we will call user #1.

User #1 no longer uses this computer and it is given to User#2
User#2 tries to setup Import to pickup files from the same directory as User#1 and can not because of error. 
Assuming that User #1 is gone here is how we have gotten rid of the issue.

1: Login as an administrator to the PC.
2: Close Docuware Destop App(icon in corner) then STOP Docuware Desktop Services(task manager or administration\Services)
3: Open C:\ProgramData\DocuWare\Desktop\Secure
4: Create BACKUP directory
5: Move Everything in Secure Directory to BACKUP directory
6:  Open C:\ProgramData\DocuWare\Jobs folder
7: Delete everything in this location including files and folders.
8: Restart Service and Restart App
9: Create New Import Job. 


From Docuware.
Another way to fix the problem is to edit the file "hotfolders.xml", where the import job configurations are saved.
To do so, please use the following steps:

  1. Stop the DocuWare Desktop Service and exit the DocuWare Desktop Apps.
  2. Locate the file "hotfolders.xml". This can be found up to DocuWare version 6.10 in the AppData directory of the "DocuWare Desktop Service" user:
    • %localappdata%\DocuWare\Desktop
    • C:\Windows\System32\config\systemprofile\AppData\Local\DocuWare\Desktop
    • C:\Windows\SysWOW64\config\systemprofile\AppData\Local\DocuWare\Desktop
  3. Since DocuWare version 6.10, the "hotfolders.xml" is stored in the ProgramData directory:
    • C:\ProgramData\DocuWare\Desktop
  4. Open the "hotfolders.xml" in an editor and search for the directory you want to use. Specify a different directory:
    Entry before the change: <Hotfolder>C:\Import\Invoice\</Hotfolder>
    Entry after the change: <Hotfolder>C:\Import\Imvoice_old\</Hotfolder>
  5. Start the DocuWare Desktop Service and the DocuWare Desktop Apps.
  6. Now you can create a new import configuration with the desired directory.

I have a batch that is locked as 'Processing' in Alaris/Kodak Capture Pro

posted Dec 3, 2019, 9:22 AM by CP Williams   [ updated Dec 3, 2019, 9:22 AM ]

Batch Status never changes from "Processing" to "Complete"
Chances are the batch did not finish outputting the batch so there are a series of things to do 
1: Find the output bath and rename it to something inoxious like {BATCHNAME}.OLD
    Don't forget the batch index file usually {BATCHNAME}.TMP Change it as well

2: There is a location that where the images and data are stored DURING scanning and BEFORE output.  
    Commonly this is at C:\ScanPro\{JOB NAME}\{BATCHNAME}

3: There should be and 'INFO' file open this with notepad.exe

4: Find the batch.state=PROCESSING line ( should be around the fifth line)
   Change PROCESSING to NORMAL

5: Save the file and exit notepad

Refresh capture pro and re-output the file. 
    

Docuware Desktop wont Start and I see an Application error in the event log "...Found multiple X.509 certificates..."

posted Oct 9, 2019, 1:27 PM by CP Williams

This could be an issue were there are DUPLICATE local certificate locations stored on the PC you are working on. 
To get rid of this 

1: Run MMC.exe
2: Menu Item 'File\add Remove Snap (Ctrl+M)
3: On the left column select Certificates Click on ADD
4: Select Radio Button Item Computer account Click NEXt
   4a: Local Computer should already be selected.   
5: Click Finish then Click OK
6: Select Certificates Start with Personal\Certificates

The items on the RIGHT side of the screen should have a column 'Issued To'
You are looking for 2 different certificates that both are issued to the IP of the error most likely that is 127.0.0.1
IF there are 2 different certificates delete the one that is NOT Docuware Gmbh Local Authority

Restart Docuware desktop and it should work. If not see the error log and review the error again.

Docuware Web Client View Corrupted

posted Mar 4, 2019, 9:56 AM by CP Williams

Docuware webclient may look like a bunch of over lapping images and forms which is caused by a corrupted user setting.

Depending on whether the settings are stored in the local storage of the browser (by default) or in the database, there are different ways to solve this: 

  • If the user settings are stored in the local storage of the browser you can find the users settings on the server relative to the web server settings. Move the settings to a new location. Log the user in and it should reset to default.
  • If the user settings are stored in the database perform following steps:
    1. Create a backup of your DWSystem database
    2. Go to table DWSystem.DWUser and find the UID of the affected user. 
    3. Go to table DWSystem.DWUsersettings and delete all Rows with the UID of the affected user. 

Next time the user logs into web client, all settings are reset to default values.



Scanned image seems stuck.....

posted Feb 6, 2019, 12:47 PM by CP Williams   [ updated Feb 6, 2019, 12:48 PM ]

Docuware Desktop scanning sometimes you scan a record and the item seems stuck.....To remedy that try this:

1: Open file explorer and go the following location 

'%LOCALAPPDATA%\DocuWare\Desktop\DWScannerTemp'. 

Normally that is C:\programdata\docuware\Desktop\DWScannerTemp

This is the temp location where the scan files are stored before they are uploaded to DocuWare.

2: Delete all the files in this location. 

3: Click the start button in Windows and type 'services'
     3a: Click on the app 

4: Find and 'DocuWare Desktop Service', right click the service and select Restart. 

You should now be able to re-scan your documents that failed. 

Sometimes AntiVirus software causes this issue.
You can include this directory as a location for Anti Virus exceptions.
'%LOCALAPPDATA%'\DocuWare\Desktop\DWScannerTemp

My login changed and now my imports wont work, directory already watched by another import

posted Jan 31, 2019, 2:25 PM by CP Williams   [ updated Jan 31, 2019, 2:27 PM ]

This can be a very common error in a large enterprise network when you get moved from one domain to another. 
Docuware stores all of your information about your accounts in 2 places. The main location is relative to the username you login with. 
That means for every user who logs into that PC potentially could have Docuware settings specifically for that user. Lets explore that idea.
Docuwaer stores information about Docuware Desktop App and the connection background server  as follows:

1: Local to the PC in 
    C:\ProgramData\DocuWare\Desktop\Secure\systemconfig.xml
    If you understand XML then this is a good reference for all the users registered in Docuware and the apps they have installed. 
    Otherwise this is JUST a reference, Nothing more.

2: Local to the user in 
    {SYSTEM}\{USER_LOGIN_NAME}\AppData\Local\DocuWare\Desktop\hotfolders.xml
   in my case that is C:\Users\craig.ComMicrofilm\AppData\Local\DocuWare\Desktop\hotfolders.xml

When you are moved to a new domain you are technically a new user on your PC. 
 for Example:

When I first started our domain was 
    RedDomain
so my user directory was 
C:\Users\craig.RedDomain\AppData\Local\DocuWare\Desktop\hotfolders.xml
I had an import that grabbed files from the C:\Pickup directory and moved them to my Inbox Tray in Docuware


But last week they changed the domain to 
    GreenDomain
Now my user directory is 
C:\Users\craig.GreenDomain\AppData\Local\DocuWare\Desktop\hotfolders.xml
I want an import to grab files from the C:\Pickup directory and moved them to my Inbox Tray in Docuware
But Docuware keeps telling me that directory is already watched by another import. I do not have any other imports.
What is wrong?

Why the long story and What does that all mean?
The issue is that old login directories are still there so BOTH users still exist.
Because the RedDomain was created before you moved Docuware still thinks that import is alive.  
You probably did not delete it so it is still there.

SO HOW TO GET RID OF THE RED DOMAIN CONNECTION TO DOCUWARE.
You may need to have an administrator to do this but there is 2 ways to do this. 

1:  IF you can still login to the old domain do that. 
2:  Open the DWimports and DELETE all the importers you have running there.
3:  Now you can log out and login to the NEW Domain and it will allow you to build the new import.
  That is the easiest way IF you can login to the old domain.....

IF YOU CAN NOT then 

1: Right Click on the DocuWare Desktop Apps Icon and select Exit from the new menu.
2: Open Administrative Tools Services
                 OR
    at Command.com enter 'services.msc'
3:Find the Service Named "DocuWare Desktop Service" Right Click the Service and Stop it.
4:Go to the OLD Domain users Docuware Desktop Directory 
     In the example above that would be 
        C:\Users\craig.RedDomain\AppData\Local\DocuWare\Desktop\
5: Delete the 'hotfolders.xml'
6: Start the "DocuWare Desktop Service" Right Click the Service and Start.
    WAIT TO SEE THAT IT HAS STARTED If it does not try again....
7: Close the services window
8:Restart Docuware Desktop Apps (Usually under Windows Icon\Docuware
9: Right click the Icon when it pops back up and select import files and build the new import. 

Hope this helps you to understand the issue and how to resolve the issue.

URL Creator and URL integration and Docuware

posted Oct 17, 2018, 12:03 PM by CP Williams

Clients can take advantage of the feature in DocuWare allowing them to make calls to the server thru the Website.  This is a very simple call which can be used to find documents, display individual documents or return information to a program leveraging data and DocuWare file cabinets.  

DocuWare provides a small bit of software called the URL Creator as a tool to help you to understand this process and test your query.  In versions before 7 this tool was installed with the advanced admin tools, with version 7, it can be installed thru the web under desktop tools.

Remember that the is NOTHING you have to do to enable DocuWare this feature is automatically installed with DocuWare and available to those with the proper security and access. 

Not all of the URL creators look exactly alike, but they are simular enough that this should still be a good example of how to use it and create links.

URL First Image
Enter the Server name WITHOUT the http:// or HTTPS:// that is added using the radio buttons above the name. 
IF you are using ENTERPRISE and have more than one Organization then add the organization number to call upon.

 
For a demo do not fill this area in but in the future take note that you CAN force the use of a user name, a login token or attempt a login using the AD windows login
You can also set TIME LIMITS for how long this call will work.  I would use this when you do not want users to find and send the links to others.  Setting the link to a short time, say 10 minutes would eliminate people who did have the link from using it beyond the the time and date set, 

There are a few selections h  you can make here but as a first timer select RESULTLIST and VIEWER as it will provide you with the most reliable first experience.

This screen is where you TELL DocuWare what to do.  First you have to tell DocuWare which GUID to use for dialog with the user.  FILE CABINET GUID will give you the least amount of trouble to start with so find that in the ADMINSTATION program it is under General in the thick CONFIGURATION TOOL.    
IF you knew what DWDOCID number you wanted to display you could select DWDOCID but in the case above we are searching for items where the field OPER = 8000
OPER is the SQL field name so you will need to find that in the Configuration tool as well.  The format for a Query is 
[FIELDNAME] cmd "DATA"

In this case the field name is OPER and the way you tell Docuware it is a field is to surround it with [  ]
The arithmetic cmd is the common ones used in Boolean expressions  =,<,>,<>,LIKE 
Data is what to look for in the field

There are a few exceptions to this 
ISEMPTY() is a DocuWare express that means exactly what it says the field is Empty
NOTEMPTY() is a DocuWare Expressiong that means what it says the field is NOT Empty

They would be used like this 
[OPER] ISEMPTY()
[OPER] NOTEMPTY()

Next page will provide you the link to test.  You can save it if all you need is the link to a document like a personnel manual for a website or product safety sheet for a factory but chances are you want to build a button from your application to DocuWare to look for documents that relate to your existing system. That is exactly the same thing but a little different. 

The link looks a little like this:

http://servername/DocuWare/Platform/WebClient/4/Integration?p=RLV&fc={GUID GOES HERE}&q=W09QRVJdPSI4MDAwIg2

Breaking down the URL so you know what it means and how to create one in CODE is in the manuals sent earlier but to hope to give you a jump start

Where the call is made to:

http://servername/DocuWare/Platform/WebClient/4/Integration


What tools to display in this case Result dialog and viewer:

?p=RLV

 

Which file cabinet

&fc={YOUR GUID GOES HERE}

 

The Query above looks strange..... 

&q=W09QRVJdPSI4MDAwIg2

That is because it is encrypted. it is the same as the information above it is encrypted using standard URL encryption.  We will not go into all of that as this is just a primer...but it is by no means difficult to do. 

 So from your own programs you could search for any field combination in any file cabinet using just the click of a button.  

You can create complex query such as 

[OPER]='8000' and [StoreDate]>"01/16/2018"


That should help you get your way to using the URL tools in DocuWare.

Webclient responds with a 404 error.....

posted Jun 25, 2018, 9:26 AM by CP Williams

Copied from Docuware and made available because it is very hard to find by content.  It should be easier to find here. 


Known Errors when Setting Up Web Client

"You need to install IIS 6 Metabase Extensions"

The message "You need to install the IIS 6 Metabase Extensions" appears when setting up a Web instance

(only relates to IIS 7)

 

Procedure:

  • To add these components, open the Server Manager in Control Panel > Administrative Tools.
  • Navigate in the tree structure to Roles > Web Server (IIS).
  • Click the Add Role Services button.
  • Select the IIS 6 Metabase Compatibility component for installation.
  • Close the installation wizard 

"An error has occurred DocuWare.Web.Error.ServerConfiguration"

"An error has occurred DocuWare.Web.Error.ServerConfiguration" appears when opening the Web instance

 

Cause:

The temporary path of the Web instance cannot be reached or the user IUSR_<servername> and/or NETWORKSERVICE has no read or write permissions.

 

 "The instance could not be installed"

The message "The instance could not be installed" appears when setting up a Web instance

 

Error message:

Cannot create a file when that file already exists.
(Exception from HRESULT: 0x800700B7)

 

Cause:

This error appears if a Web instance already existed, and this has not been correctly removed from the IIS. In other words, the instance is no longer listed in the IIS Manager and in the Inetpub directory, but the instance still exists in the IIS Metabase. This prevents the instance being set up or reinstalled.

 

Procedure:

You need Metabase Explorer to manually remove the entry from the IIS Metabase. This is made available in the IIS Resource Kit Tools.

  • Download Metabase Explorer 1.6 from http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17275.
  • Install the IIS 6 Resource Kit Tools and select the "Custom" installation type.
  • Only select Metabase Explorer 1.6.
  • Then start Metabase Explorer as Administrator.
  • Manually delete the corresponding entry from the Metabase e.g. DWWebClient.


    Metabase Explorer 1.6

 

You should now be able to set up the Web instance as usual. 

 

"Access to the path is denied"

"Access to the path is denied" appears when opening a Web instance

Error message:

Error reading resource file: E:\Daten\Docuware\Web Modules\WebClient Central\DocuWare\Languages\Strings\WebClient.de.xml,
Exception: Access to the path E:\Daten\Docuware\Web Modules\WebClient Central\DocuWare\Languages\Strings\WebClient.de.xml is denied.
in System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath
...

Procedure:

Add the following permissions to the directory...\Docuware\Web Modules\WebClient Central permissions for the following local users:

User

Permission

IUSR_<servername>

Read permission

NETWORKSERVICE

Read and write permission

  

"HTTP Error 503. The service is unavailable"

 "HTTP Error 503. The service is unavailable" appears when opening a Web instance

 

Causes and Procedure:

  • In most cases, the error occurs when the Application Pool which is assigned to the Web instance is not started.
    Start the corresponding Application Pool via the IIS Manager.
  • The cause in some cases is missing permissions (Read and Execute) for the group "IIS_IUSR" on the file "C:\Windows\Microsoft.NET\Framework\v2.0.50727\CONFIG\machine.config"
  • If the error occurs in connection with Windows 2008/2011 Small Business Server (SBS), please read this article https://www.docuware.com/support_faq/?solution_id=3305 

 

 "Http Error 404 - Not Found" or "Website cannot be displayed"

"Http Error 404 - Not Found" or "Website cannot be displayed" appears when opening a Web instance

 

Causes:

  • The website is either not available or not started.
  • No sufficient permissions on the Web instance directory (e.g. C:\inetpub\wwwroot\dwwebclient) for IUSR_<servername> and/or NETWORKSERVICE.
  • (only relates to x64 systems) The Application Pool which has been assigned to the Web instance is not running in 32-bit mode.
  • (only relates to IIS 6) The web service extension for ASP.NET 2.05747 is not entered or is not set to "Allowed". 

 

 Images and stylesheets missing

Images and stylesheets are missing when opening a Web instance

Causes:

  • No sufficient permissions on the "Web Client Central" (5.1b "Web Common") directory of the web modules (5.1b Web Client Server) for IUSR_<servername> and/or NETWORKSERVICE.
  • (only relates to IIS 7) The "static content" component is not installed. 

 "Cannot find Server for Web Instance..."

"Cannot find Server for Web Instance..." appears when opening the Web Client

 

Cause:

This often happens after creating a new instance.

 

Procedure:

Restarting the IIS should resolve the problem.

If the error persists, check whether the GUID of the Web instance is correct in the file DWWebClient.settings (e.g. C:\inetpub\wwwroot\DWWebClient\DWWebClient.settings) or in the corresponding XML file of the Web instance (...DocuWare\Web Modules\Web Instances). You can find the correct GUID in DocuWare Administration. 

"The process cannot access the file as it is being used by another process"

The message "The process cannot access the file as it is being used by another process" appears when starting the website

 

Cause:

The port on which the website is configured is being used by another process.

 

Procedure:

In order to find out if a process is already using this port, enter the "netstat –ano" command into the command line. The corresponding process can be found in the Task Manager using the PID. 

 

 There is just a blank page

There is just a blank page when opening the Web Client

 

Cause:

The virtual "DocuWare" directory is missing in the IIS for the Web instance.

 

Procedure:

  • Create this manually with the alias "DocuWare" and the path "...\DocuWare\Web Modules\WebClient Central\DocuWare" (5.1b "...\DocuWare\Web Client Server \Web Common\DocuWare".
  • Check whether sufficient permissions for the IUSR_<servername> are available on the Web Client Central directory (5.1b Web Common) and on the Web instance directory (e.g. C:\inetpub\wwwroot\DWWebClient\ ).
  • (only relates to IIS 7) Check whether ASP.NET is running on the .NET trust level "Full (Internal)". This can be found in the IIS Manager in the ASP.NET area. 

 

 "No active Authentication Server found"

"No active Authentication Server found" appears when opening the Web Client

 

Procedure:

Check whether the correct Authentication Server is entered in the file DocuWare.Gapi.dll.settings (e.g. C:\inetpub\wwwroot\DWWebClient\bin\DocuWare.Gapi.dll.settings). 

 

 "RemotingClientManager.Start(): SwitchClientProviderChannels are not specified"

"RemotingClientManager.Start(): SwitchClientProviderChannels are not specified" appears when opening the Web Client

 

Error message:

An error occurs. (00000000-0000-0000-0000-000000000000_1).
RemotingClientManager.Start(): SwitchClientProviderChannels are not specified

 

Procedure:

  • Check whether the file DocuWare.Gapi.dll.settings (e.g. C:\inetpub\wwwroot\DWWebClient\bin\DocuWare.Gapi.dll.settings) is available and whether the information it contains is correct.
  • If the file is missing, copy this from another Web instance of the same system or from the DocuWare Client Modules directory (GAPI sub-folder). 

Don't fix what is not broken

posted Jun 1, 2018, 12:27 PM by CP Williams

'If it ain't broke don't fix it' is an old saying that rings in my ears.  It is the idea which recommends if the system you are working on is not broken then why change it.
I can understand you want to make it faster, easier to use and more efficient.  The issue is while converting it to a new form do we need to change anything else?

A great example for this is the library system.  We stored books for many years using the same system we use today. The thing is that many of our books are not paper on a shelf, they are digital files in the ether of our networks and computers.  Why did it NOT change?  It still works! Yes we added indexes and other things to the system to make it better but the heart and soul of the library system is still the same numbers we have used for many years.  Even the IBSN number has not changed.  

If you are going to change something in your system make certain to look at the benefit and the impact it will have on all of your labor and systems.

Big mistakes I have seen systems go thru:
1: You can index every page!  Oh boy would that not be amazing that every page had an index that told us who'sit was and what date it was received and who indexed it etc......
    Every one  of those systems failed....I have never seen a system that can take random paper, information and index everything symmetrically without a great deal of labor to accomplish it. 
    If it were that easy Google would have done it already. Imagine if every page you take into your office someone had to type 1000 characters to describe it.

2: I do not need to index anything the computer can read it.  Once again this is a dream that has not reached reality.  OCR/BARCODE/QR has all gotten better but perfect it is not and reading handwriting with a computer is impossible. . Let's pretend a computer could read 80% of the letters on a type written page. It is probably more than likely 60 %to 70% so we can pretend. If we assumed 80% accuracy for every 100 letters it reads 20 of them are wrong. If the average word has 4.5 letters in them than 100 letters becomes 22 words and 20 of them could be wrong. Seems there is a flaw in our logic.

3: Store everything in color at high resolution.  I have seen this over and over again for 20 years, clients do not consider the impact they have on a network making files bigger and more complex. Large files take up lots of space and lots of bandwidth to deliver to the client.  If you were a governmental agency trying to answer a FOIA request and the files needed were 100's of Gigabyte in size.   Gathering them would be difficult and time consuming and delivering them even more so. Size matters because time matters. Bigger files slower delivery to screen, slower to store and retrieve slower everything and slower is more expensive than faster.

4: It's on backup.  I can not tell you how many people never test their backup system until the system fails.  When a system fails you can't have a failed backup because it could all be gone. Even worse. What if you had a backup but it would take 3 weeks to restore, now what?  Redundant active systems to keep systems alive. Offsite cloud etc can work but restoring could take so long you are still out of business. When you design a system think of the end of it's life as well as what is designed to do.  End of life is in some ways more important than the process itself.

Since 1972 we have seen and made many mistakes, ones we do not want our clients to repeat. When you do start to look for a newer design, ask someone else about their experiences you may learn how NOT to do it.  

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