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Docuware Cloud, Redirect to the Configuration page freezes...

posted Dec 14, 2020, 1:24 PM by CP Williams

Cloud Redirect to the Configurations page gets stuck

Behavior:

When trying to access the DocuWare configurations page in the Cloud, you receive the following message:

"You are being redirected to the application. Please wait..."

but nothing happens and the message stays on the screen.

Solution:

This is due to incorrect time settings on the user's PC. To resolve the issue go into your Windows "Date & Time" settings and choose the "Sync now" option to synchronize your clock to the correct local time:

Refresh your browser and accessing the configurations page should now be successful.

From Docuware KBA-36425 · DocuWare Support Portal

Copied to archive 12/14/2020

Teleforms is giving me an RLOCK What is wrong

posted Jun 12, 2020, 8:27 AM by CP Williams

If you are using Teleforms you know how rock solid it is but there is one error that is raised from time to time. RLOCK....

It is normally observed by the users who while working have the program lock up and not allow them back in. They get an error that the License Manager is not running.

You go to the machine running the license manager and read the Windwos ERror log and find that it has an RLOCK error.

and the service shuts down.

You need to find the teleforms log. Which is C:\Users\All Users\Cardiff\TeleForm\

Find the log file with the most recent date scroll to the bottom of the tflicsvc-JBDOCUWARE_01.log

This log should show you the errors in MANY cases

Look for the error JUST BEFORE the RLOCK errors started....THIS is probable the real culprit

In the last system it was

06/02/2020 02:18:30 AM - Error: Resource Checker - The directory \\servername\storagePATH\Teleform 10\bat where batch files are stored has insufficient free space (< 200 MB available)

Deleted some information from that location and it all started back up.

Docuware Web Client Settings Error 'ClientProtocolManagers are not specified'

posted Mar 5, 2020, 2:36 PM by CP Williams [ updated Mar 5, 2020, 2:36 PM ]

WebClient Settings does not open but displays a message box that reads:

Error in login with token: ClientProtocolManagers are not specified

Fix try by

Going to DocuWare and Modules directory.
Right Click the DocuWare.Settings.msi file then click on "repair".

This SHOULD fix it but in rare cases there may be something wrong with the settings files.

NOTE
The problem is NOT repairable by uninstalling and reinstalling the programs and settings because the actual settings are saved even when you uninstall.

YOU MUST USE REPAIR to fix the issue, reinstall does not fix this issue.

The selected directory is already watched by another import configuration From Docuware Knowledgebase KBA-35847

posted Dec 30, 2019, 12:56 PM by CP Williams

https://support.docuware.com/en-us/knowledgebase/article/KBA-35847

This has been an issue that we have encountered a number of times. The above is the link to Docuware's answer and below is a combination of Docuware advice and our own.

Issue:
When attempting to create an import configuration in the DocuWare Desktop Apps, the following error occurs when you select the directory you want to monitor:
"The selected directory is already watched by another import configuration"

Solution:
This error occurs if another DocuWare user or another Windows user already has an import configuration on the same client that uses the same directory.
There are several ways to fix this problem.
The simplest way would be to login as the Windows user / DocuWare user, which currently uses the directory, and to change the directory or even remove the hole import-configuration.

If the user login is not available and you are using Docuware 6.7 (and others before 6.10) we have used this technique to remove the issues.
We do not support this and only do this if you are capable of undoing your work if it does not work for you. :We only provide this as reference information and not as an approved solution.

If you are like most of my clients, the computer was being used by someone we will call user #1.

User #1 no longer uses this computer and it is given to User#2
User#2 tries to setup Import to pickup files from the same directory as User#1 and can not because of error.
Assuming that User #1 is gone here is how we have gotten rid of the issue.

1: Login as an administrator to the PC.
2: Close Docuware Destop App(icon in corner) then STOP Docuware Desktop Services(task manager or administration\Services)
3: Open C:\ProgramData\DocuWare\Desktop\Secure
4: Create BACKUP directory
5: Move Everything in Secure Directory to BACKUP directory
6: Open C:\ProgramData\DocuWare\Jobs folder
7: Delete everything in this location including files and folders.
8: Restart Service and Restart App
9: Create New Import Job.

From Docuware.
Another way to fix the problem is to edit the file "hotfolders.xml", where the import job configurations are saved.
To do so, please use the following steps:

Stop the DocuWare Desktop Service and exit the DocuWare Desktop Apps.
Locate the file "hotfolders.xml". This can be found up to DocuWare version 6.10 in the AppData directory of the "DocuWare Desktop Service" user:
- %localappdata%\DocuWare\Desktop
- C:\Windows\System32\config\systemprofile\AppData\Local\DocuWare\Desktop
- C:\Windows\SysWOW64\config\systemprofile\AppData\Local\DocuWare\Desktop
Since DocuWare version 6.10, the "hotfolders.xml" is stored in the ProgramData directory:
- C:\ProgramData\DocuWare\Desktop
Open the "hotfolders.xml" in an editor and search for the directory you want to use. Specify a different directory:
Entry before the change: <Hotfolder>C:\Import\Invoice\</Hotfolder>
Entry after the change: <Hotfolder>C:\Import\Imvoice_old\</Hotfolder>
Start the DocuWare Desktop Service and the DocuWare Desktop Apps.
Now you can create a new import configuration with the desired directory.

I have a batch that is locked as 'Processing' in Alaris/Kodak Capture Pro

posted Dec 3, 2019, 9:22 AM by CP Williams [ updated Dec 3, 2019, 9:22 AM ]

Batch Status never changes from "Processing" to "Complete"

Chances are the batch did not finish outputting the batch so there are a series of things to do

1: Find the output bath and rename it to something inoxious like {BATCHNAME}.OLD

Don't forget the batch index file usually {BATCHNAME}.TMP Change it as well

2: There is a location that where the images and data are stored DURING scanning and BEFORE output.

Commonly this is at C:\ScanPro\{JOB NAME}\{BATCHNAME}

3: There should be and 'INFO' file open this with notepad.exe

4: Find the batch.state=PROCESSING line ( should be around the fifth line)

Change PROCESSING to NORMAL

5: Save the file and exit notepad

Refresh capture pro and re-output the file.

Docuware Desktop wont Start and I see an Application error in the event log "...Found multiple X.509 certificates..."

posted Oct 9, 2019, 1:27 PM by CP Williams

This could be an issue were there are DUPLICATE local certificate locations stored on the PC you are working on.

To get rid of this

1: Run MMC.exe

2: Menu Item 'File\add Remove Snap (Ctrl+M)

3: On the left column select Certificates Click on ADD

4: Select Radio Button Item Computer account Click NEXt

4a: Local Computer should already be selected.

5: Click Finish then Click OK

6: Select Certificates Start with Personal\Certificates

The items on the RIGHT side of the screen should have a column 'Issued To'

You are looking for 2 different certificates that both are issued to the IP of the error most likely that is 127.0.0.1

IF there are 2 different certificates delete the one that is NOT Docuware Gmbh Local Authority

Restart Docuware desktop and it should work. If not see the error log and review the error again.

Docuware Web Client View Corrupted

posted Mar 4, 2019, 9:56 AM by CP Williams

Docuware webclient may look like a bunch of over lapping images and forms which is caused by a corrupted user setting.

Depending on whether the settings are stored in the local storage of the browser (by default) or in the database, there are different ways to solve this:

If the user settings are stored in the local storage of the browser you can find the users settings on the server relative to the web server settings. Move the settings to a new location. Log the user in and it should reset to default.

If the user settings are stored in the database perform following steps:
1. Create a backup of your DWSystem database
2. Go to table DWSystem.DWUser and find the UID of the affected user.
3. Go to table DWSystem.DWUsersettings and delete all Rows with the UID of the affected user.

Next time the user logs into web client, all settings are reset to default values.

Scanned image seems stuck.....

posted Feb 6, 2019, 12:47 PM by CP Williams [ updated Feb 6, 2019, 12:48 PM ]

Docuware Desktop scanning sometimes you scan a record and the item seems stuck.....To remedy that try this:

1: Open file explorer and go the following location

'%LOCALAPPDATA%\DocuWare\Desktop\DWScannerTemp'.

Normally that is C:\programdata\docuware\Desktop\DWScannerTemp

This is the temp location where the scan files are stored before they are uploaded to DocuWare.

2: Delete all the files in this location.

3: Click the start button in Windows and type 'services'
3a: Click on the app

4: Find and 'DocuWare Desktop Service', right click the service and select Restart.

You should now be able to re-scan your documents that failed.

Sometimes AntiVirus software causes this issue.
You can include this directory as a location for Anti Virus exceptions.
'%LOCALAPPDATA%'\DocuWare\Desktop\DWScannerTemp

My login changed and now my imports wont work, directory already watched by another import

posted Jan 31, 2019, 2:25 PM by CP Williams [ updated Jan 31, 2019, 2:27 PM ]

This can be a very common error in a large enterprise network when you get moved from one domain to another.

Docuware stores all of your information about your accounts in 2 places. The main location is relative to the username you login with.

That means for every user who logs into that PC potentially could have Docuware settings specifically for that user. Lets explore that idea.

Docuwaer stores information about Docuware Desktop App and the connection background server as follows:

1: Local to the PC in

C:\ProgramData\DocuWare\Desktop\Secure\systemconfig.xml
If you understand XML then this is a good reference for all the users registered in Docuware and the apps they have installed.

Otherwise this is JUST a reference, Nothing more.

2: Local to the user in

{SYSTEM}\{USER_LOGIN_NAME}\AppData\Local\DocuWare\Desktop\hotfolders.xml

in my case that is C:\Users\craig.ComMicrofilm\AppData\Local\DocuWare\Desktop\hotfolders.xml

When you are moved to a new domain you are technically a new user on your PC.

for Example:

When I first started our domain was

RedDomain

so my user directory was

C:\Users\craig.RedDomain\AppData\Local\DocuWare\Desktop\hotfolders.xml

I had an import that grabbed files from the C:\Pickup directory and moved them to my Inbox Tray in Docuware

But last week they changed the domain to

GreenDomain

Now my user directory is

C:\Users\craig.GreenDomain\AppData\Local\DocuWare\Desktop\hotfolders.xml

I want an import to grab files from the C:\Pickup directory and moved them to my Inbox Tray in Docuware

But Docuware keeps telling me that directory is already watched by another import. I do not have any other imports.

What is wrong?

Why the long story and What does that all mean?

The issue is that old login directories are still there so BOTH users still exist.

Because the RedDomain was created before you moved Docuware still thinks that import is alive.

You probably did not delete it so it is still there.

SO HOW TO GET RID OF THE RED DOMAIN CONNECTION TO DOCUWARE.

You may need to have an administrator to do this but there is 2 ways to do this.

1: IF you can still login to the old domain do that.

2: Open the DWimports and DELETE all the importers you have running there.

3: Now you can log out and login to the NEW Domain and it will allow you to build the new import.

That is the easiest way IF you can login to the old domain.....

IF YOU CAN NOT then

1: Right Click on the DocuWare Desktop Apps Icon and select Exit from the new menu.

2: Open Administrative Tools Services

at Command.com enter 'services.msc'

3:Find the Service Named "DocuWare Desktop Service" Right Click the Service and Stop it.

4:Go to the OLD Domain users Docuware Desktop Directory

In the example above that would be

C:\Users\craig.RedDomain\AppData\Local\DocuWare\Desktop\

5: Delete the 'hotfolders.xml'

6: Start the "DocuWare Desktop Service" Right Click the Service and Start.

WAIT TO SEE THAT IT HAS STARTED If it does not try again....

7: Close the services window

8:Restart Docuware Desktop Apps (Usually under Windows Icon\Docuware

9: Right click the Icon when it pops back up and select import files and build the new import.

Hope this helps you to understand the issue and how to resolve the issue.

URL Creator and URL integration and Docuware

posted Oct 17, 2018, 12:03 PM by CP Williams

Clients can take advantage of the feature in DocuWare allowing them to make calls to the server thru the Website. This is a very simple call which can be used to find documents, display individual documents or return information to a program leveraging data and DocuWare file cabinets.

DocuWare provides a small bit of software called the URL Creator as a tool to help you to understand this process and test your query. In versions before 7 this tool was installed with the advanced admin tools, with version 7, it can be installed thru the web under desktop tools.

Remember that the is NOTHING you have to do to enable DocuWare this feature is automatically installed with DocuWare and available to those with the proper security and access.

Not all of the URL creators look exactly alike, but they are simular enough that this should still be a good example of how to use it and create links.

Enter the Server name WITHOUT the http:// or HTTPS:// that is added using the radio buttons above the name.

IF you are using ENTERPRISE and have more than one Organization then add the organization number to call upon.

For a demo do not fill this area in but in the future take note that you CAN force the use of a user name, a login token or attempt a login using the AD windows login

You can also set TIME LIMITS for how long this call will work. I would use this when you do not want users to find and send the links to others. Setting the link to a short time, say 10 minutes would eliminate people who did have the link from using it beyond the the time and date set,

There are a few selections h you can make here but as a first timer select RESULTLIST and VIEWER as it will provide you with the most reliable first experience.

This screen is where you TELL DocuWare what to do. First you have to tell DocuWare which GUID to use for dialog with the user. FILE CABINET GUID will give you the least amount of trouble to start with so find that in the ADMINSTATION program it is under General in the thick CONFIGURATION TOOL.

IF you knew what DWDOCID number you wanted to display you could select DWDOCID but in the case above we are searching for items where the field OPER = 8000

OPER is the SQL field name so you will need to find that in the Configuration tool as well. The format for a Query is

[FIELDNAME] cmd "DATA"

In this case the field name is OPER and the way you tell Docuware it is a field is to surround it with [ ]

The arithmetic cmd is the common ones used in Boolean expressions =,<,>,<>,LIKE

Data is what to look for in the field

There are a few exceptions to this

ISEMPTY() is a DocuWare express that means exactly what it says the field is Empty

NOTEMPTY() is a DocuWare Expressiong that means what it says the field is NOT Empty

They would be used like this

[OPER] ISEMPTY()

[OPER] NOTEMPTY()

Next page will provide you the link to test. You can save it if all you need is the link to a document like a personnel manual for a website or product safety sheet for a factory but chances are you want to build a button from your application to DocuWare to look for documents that relate to your existing system. That is exactly the same thing but a little different.

The link looks a little like this:

http://servername/DocuWare/Platform/WebClient/4/Integration?p=RLV&fc={GUID GOES HERE}&q=W09QRVJdPSI4MDAwIg2

Breaking down the URL so you know what it means and how to create one in CODE is in the manuals sent earlier but to hope to give you a jump start

Where the call is made to:

http://servername/DocuWare/Platform/WebClient/4/Integration

What tools to display in this case Result dialog and viewer:

?p=RLV

Which file cabinet

&fc={YOUR GUID GOES HERE}

The Query above looks strange.....

&q=W09QRVJdPSI4MDAwIg2

That is because it is encrypted. it is the same as the information above it is encrypted using standard URL encryption. We will not go into all of that as this is just a primer...but it is by no means difficult to do.

So from your own programs you could search for any field combination in any file cabinet using just the click of a button.

You can create complex query such as

[OPER]='8000' and [StoreDate]>"01/16/2018"

That should help you get your way to using the URL tools in DocuWare.

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Cloud Redirect to the Configurations page gets stuck