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Docuware Cloud, Redirect to the Configuration page freezes...

posted Dec 14, 2020, 1:24 PM by CP Williams

Cloud Redirect to the Configurations page gets stuck

Views: 8

Behavior:

When trying to access the DocuWare configurations page in the Cloud, you receive the following message:

"You are being redirected to the application.  Please wait..."

but nothing happens and the message stays on the screen.

Solution:

This is due to incorrect time settings on the user's PC. To resolve the issue go into your Windows "Date & Time" settings and choose the "Sync now" option to synchronize your clock to the correct local time:

Refresh your browser and accessing the configurations page should now be successful.

From Docuware KBA-36425  · DocuWare Support Portal

Copied to archive 12/14/2020

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