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Docuware Cloud, Redirect to the Configuration page freezes...

posted Dec 14, 2020, 1:24 PM by CP Williams

Cloud Redirect to the Configurations page gets stuck

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When trying to access the DocuWare configurations page in the Cloud, you receive the following message:

"You are being redirected to the application.  Please wait..."

but nothing happens and the message stays on the screen.


This is due to incorrect time settings on the user's PC. To resolve the issue go into your Windows "Date & Time" settings and choose the "Sync now" option to synchronize your clock to the correct local time:

Refresh your browser and accessing the configurations page should now be successful.

From Docuware KBA-36425  · DocuWare Support Portal

Copied to archive 12/14/2020