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Scanned image seems stuck.....

posted Feb 6, 2019, 12:47 PM by Craig Williams   [ updated Feb 6, 2019, 12:48 PM ]

Docuware Desktop scanning sometimes you scan a record and the item seems stuck.....To remedy that try this:

1: Open file explorer and go the following location 

'%LOCALAPPDATA%\DocuWare\Desktop\DWScannerTemp'. 

Normally that is C:\programdata\docuware\Desktop\DWScannerTemp

This is the temp location where the scan files are stored before they are uploaded to DocuWare.

2: Delete all the files in this location. 

3: Click the start button in Windows and type 'services'
     3a: Click on the app 

4: Find and 'DocuWare Desktop Service', right click the service and select Restart. 

You should now be able to re-scan your documents that failed. 

Sometimes AntiVirus software causes this issue.
You can include this directory as a location for Anti Virus exceptions.
'%LOCALAPPDATA%'\DocuWare\Desktop\DWScannerTemp

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